Xamlam Strap

• How to make an order?​

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You have two options:

• The first one is to choose a strap in stock. You can contact me to make sure it is compatible with your watch type.

• The second option is the bespoke creation. This will enable you to define exactly the choice of the leatherwear, its patina, as well as dimensions adjusted to your wrist.

 

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• How to make a bespoke order ?

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Customisation tools are set in the website. They guide you with figures for you to take appropriate measures.

I’m also available, either by email or by telephone, to guide you with your choices. Your criteria have to be noted in order to visualize optimally your expectations. This step can be done easily during a phone call.

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• Which payment means do you accept ?

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Payments can be made by credit card, wire transfer, by Paypal or by cheque.

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• Can I get a refund ?

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For leather good stock items, you have a 7-day period to change your mind or ask for a refund.

The 14-day right of withdrawal is not valid outside the European Union.

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The buyer who is a citizen of the European Union concluding a distance contract as a consumer has a right of withdrawal of fourteen days from the day of receipt of the Product.

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The 14-day right of withdrawal is not valid outside the European Union.

Within 14 days of receipt of the Product by Xamlam strap, the sale price will be refunded to the buyer, provided that the Product is in the same condition as when the contract of sale was concluded.

Bespoke orders are note refundable, under article L121-20-2. The total amount will be kept.

 

• For vintages watches:

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Our customers buy the item with full knowledge of the facts.
Under these conditions of adherence to our concept, we do not accept (except in very special cases) the return and reimbursement of, or items purchased that do not give satisfaction.
The sales transaction carried out is not for a manufactured object, but for a collector's item, or even a work of art.
Placing an order for an old watch on our website XAMLAM.COM constitutes a waiver of the withdrawal period provided for in articles 221-1 to 221-27 of the Consumer Code
Mainly articles 221-18 (Withdrawal), as well as the provisions of article L. 221-24 of the Consumer Code. (Refund)
We ask our customers to apply the provisions of the article. L. 221-28 of the Consumer Code: “The right of withdrawal cannot be exercised for contracts concerning goods of a particular nature”. (Collectibles or works of art)

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In the event of damage or depreciation of the Product, the cost of repair will be estimated by a professional watchmaker chosen by M.Peyrache and deducted from the sale price.

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• Guarantee applied to vintages watches:

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Watches sold with an overhaul have a six-month warranty. effective upon transfer of ownership.

This warranty covers product malfunctions except those resulting from improper use of it, and on condition that the Product does not show any trace of shock that did not exist at the time of sale.

The tightness of the Product, the breakage of the balance shaft, the breakage of the spring and crown stem are not covered by the warranty.

The defective Product may be delivered to xamlam strap by hand or sent by a carrier, at the expense and risk of the purchaser. The cost of returning to the buyer is borne by xamlam strap.

The repair of the defective product is fully covered by Xamlam strap, within the limits provided for in the above article.

If the repair of the Product proves to be impossible due, in particular, to the unavailability of certain supplies and / or parts, Xamlam strap will reimburse the price of the Product to the purchaser within 14 days after having informed the purchaser of the impossibility of repairing the product, provided that it has been returned to him.

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• How long will it take for me to receive my order ?

 

For leather good stock items, it takes around 4 working days.

For make-to-order items, it will depend on the business of the period. On average, the time lapse is less than one month.

For watches, these being kept in a remote secure establishment, the delivery time depends on the opening hours of this third-party agency.

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• Risk of leather disgorging on textiles ?

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The leathers used are principally vegetable tanned or show a natural finish, except some leathers called exotic. It is then possible, under some sweat conditions or in contact with white textiles, to notice a disgorging. I can’t be held responsible for any damage caused on anything in contact with the leather.

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Feel free in any case to contact me, if you have any questions, or if a product doesn’t give you full satisfaction.

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• Is it possible to order a strap in a cartridge belt of our own ?

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Cartridge belts, particularly the Swiss ones, are great substrates to realise straps. Nevertheless, several criteria have to be taken into account :

• Their state of conservation has to enable a strap creation: they don’t have to be cracked and their fat level has to be high. 

• The grain has to be like a fat and unstretched surface, with a varnished aspect. 

• The markings have to be distinct enough in order to not disappear during the strap design work.

• The leather crust doesn’t have to show major defects like scars or a lack of homogeneity (similar to knots in wood pieces). This would generate risks of rupture.

It is possible to create one or several straps in a cartridge belt of your own. 

However, I will be able to determine its state only by disassembling it and by starting the slitting work (leather refining). If this cartridge belt can’t be used, a fixed price of €20 will be applied for the slitting work and the expertise work to evaluate its state.

I can’t be held responsible for a leather defect and the cartridge belt rupture. The return by tracked parcel will be charged as well.

You can contact me to obtain a piece of advice on the state of your cartridge belt and a quote.